M.L. Campbell has chosen The Image Group
as its sole supplier of premiums in order to maintain
our strict identity standards and present a consistent
image in the marketplace. The goal of this program is
to build the M.L. Campbell brand while streamlining the
purchasing process. To this end, The Image Group carries
inventory on a broad selection of M.L. Campbell promotional
products and apparel that can be ordered online or by
phone available for immediate delivery with no minimum
The Image Group is working toward a goal
of delivering 98% of all program orders within 5-7 days
from the time of order. Should any item on your order
be temporarily out of stock you will be contacted by
phone or email within twenty-four hours.
You will also receive a response to any
message left or inquiry within twenty-four hours.
The Image Group can better service you by having you communicate with the
appropriate people on the account management team. Call
800-860-2111 to reach The Image Group by phone.
Program Orders - Client Support Services 866.272.5162
Special Projects, Custom Merchandise
& Other Issues - Judy Haskins 216-661-1011 ext. 2205
Credit & Billing - Shannon Veeder
The Image Group maintains inventory of
premiums to meet the daily needs of the field sales
team. The following items will enable them to serve
Please place your orders
on line or through the Client Support Services department.
This keeps Judy Haskins (our primary contact) free
to handle special projects for the field.
Inventory levels may be impacted by a distributor
promotion so plan ahead and let The Image Group know
Always include an in-hands date on your order.
The Image Group requires the shipping address(es)
and all quantities by size to process your order.
and Custom Orders
The Image Group offers variety of merchandise,
fulfillment and graphic services in addition to a limitless
selection of apparel and premiums outside of the program.
A few things to keep in mind when special
Standard production time for
special order apparel is ten working days from approval
Ordering samples and developing camera-ready
art are in addition to the standard production time.
Apparel orders cannot be placed without final
quantities by size.
While The Image Group does not charge for rush production, their suppliers often do. Planning
ahead will eliminate this expense and save on freight.
For split shipments, addresses need to be provided
for prompt delivery.
To order premiums outside of the
program, or for other special projects, contact:
216-661-1011 ext. 2205
Here is what you should know about the
The Image Group will mail a receipt
within 48 hours of shipping your order.
If any item is temporarily out of stock you
will only be charged/invoiced for the shipped items.
Backordered items will be charged separately.
There is no additional freight charge for shipping
If billing to a distributor the order must
be prepaid or the distributor must contact Shannon Veeder
at The Image Group to set-up an account.
Questions about your invoice should be
800-860-2111 ext. 2257